Product Issues

FAQ

Q.

Are these conditions normal?

A.

Keh'a selects European birch plywood, each piece of which possesses a unique grain and color. The following natural characteristics are inherent to wood growth and do not affect the durability of the product, ensuring worry-free usage:

  • Wood Knots and Wood Grain: Natural textures formed during the growth of trees may appear on the surface of furniture or where thin slices overlap. These do not compromise the product's durability and are not considered defects.
  • Color Variation: Sunlight exposure may cause variations in color, resulting in lighter tones on the sun-facing side and darker tones on the shaded side. Color variation in wood is a natural phenomenon and is not deemed a defect.
  • Patchwork: During processing, if larger wood-knots are encountered, this woodworking technique may be employed and could be visible on the inside or back of the furniture.​​​
Q.

How should I clean Keh'a?

A.
  • [Wood & Metal] For wiping, start with a slightly damp cloth dipped in water; If alcohol is necessary, spray it onto the cloth and quickly wipe over the surface once, avoiding repeated wiping in the same area or direct spraying onto the wood surface.

  • Please Note ※ Please do not use organic solvents to wipe the wood surface!
Q.

Can Keh'a be used outdoors?

A.
  • Birch Plywood:It's for indoor use only.
  • TPE Microcrystalline Wood Eco-Board:It can be used outdoors.
Q.

How much weight can it carry?

A.
  • Single seat, maximum load 100kg.
  • Round Tube Hook, can bear a bicycle weight of 20kg. (Need to tighten nuts)
  • W60h、W90h Shelf Boards, can bear a weight of 20kg.
  • W30p、W50P Shelf Boards, can bear a weight of 20kg. (Need to tighten nuts)
  • W60h Drawer, can carry a weight of 10kg.
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